Embervio™ · Customer Care
How can we help?
Questions about a garden tool, an existing order, payment, shipping, a return, or a privacy request? Contact our customer-support team using the details below. For order-related requests, including your order number helps us assist you more efficiently.
Write to our team
Recommended for order details, product questions, photos of damaged items, returns, refunds, and privacy requests.
Speak with support
Customer service hours: 8:00 AM – 10:00 PM Daily.
Help us locate it
Include your order number and the email address used at checkout whenever possible.
For product issues, attach clear photos and the product name if available.
01 · What we can help with
Support for every step.
- Order confirmations and order-status questions.
- Shipping-address corrections requested before fulfillment.
- Payment or billing questions.
- Shipping estimates, tracking updates, and delivery concerns.
- Damaged, defective, incorrect, or incomplete orders.
- Return requests and questions about approved refunds.
- Product specifications, dimensions, materials, and care guidance.
- Requests about personal information and privacy choices.
Official information
Company Details
Use the official business and customer-support details below for inquiries about Embervio™, purchases, returns, refunds, and privacy.
Brand NameEmbervio™
Legal Company NameGuangzhou Niikai Trading Co., Ltd.
OwnerZhu Zhihong
Business AddressRoom 501, No. 16, 2nd Lane, Panci Street, Shipai, Tianhe District, Guangzhou
Customer Support Emailservice@embervio.com
Customer Support Phone+86 181 7055 6617
Customer Service Hours8:00 AM – 10:00 PM Daily