Privacy Policy

Who this policy covers.

In this policy, “Embervio,” “we,” “us,” and “our” refer to the Embervio™ store and its operating business, Guangzhou Niikai Trading Co., Ltd. “You” means a visitor, customer, or other individual who interacts with the store. This policy applies to information processed through our website and customer-support channels. Separate terms or notices may apply to third-party services.

Information you provide and information collected through the store.

Depending on how you interact with us, we may collect the following categories of information:

• Contact and account information: name, email address, telephone number, and other information you provide.
• Order and transaction information: products purchased or considered, order number, billing and shipping details, order history, payment status, and transaction-related records. Payment-card details may be processed directly by the checkout or payment provider.
• Customer-support communications: the content of messages, photos, attachments, and information you submit when asking for help.
• Device and usage information: browser and device type, IP address, approximate location inferred from technical information, pages visited, referring pages, product views, cart or checkout events, and interactions with our site, where collected by the technologies in use.
• Cookie and advertising information: identifiers, preferences, consent signals, and events collected through essential cookies, analytics tools, pixels, scripts, or similar technologies where those tools are enabled and permitted.

We do not ask you to send sensitive payment authentication details through customer-support email. Please do not include full payment-card numbers or security codes in support messages.

Why we use personal information.

We may use personal information to: process and fulfill orders; arrange shipping and provide tracking; communicate about purchases and support requests; respond to returns, refunds, complaints, and privacy requests; maintain and improve the store; protect against fraud, misuse, and security incidents; maintain business and transaction records; comply with legal obligations; measure advertising or site performance; and, where permitted, deliver marketing communications or relevant advertising according to your choices and applicable law.

We use information only for purposes compatible with the context in which it was collected, as permitted by applicable law, or as otherwise disclosed to you.

Service providers and advertising partners.

We may disclose information to service providers that help operate the store, including ecommerce and hosting providers, payment processors, shipping and fulfillment providers, customer-support services, analytics providers, security and fraud-prevention services, and advertising or measurement partners. These parties may process information according to their own privacy notices and the services they provide.

We may also disclose information when required by law, to respond to valid legal process, to protect customers and the store, to enforce our terms, or in connection with a business transfer such as a merger or sale of assets. We do not describe every third-party technology as active on the store unless it has actually been configured.

Cookies, pixels, scripts, and consent choices.

Our store may use essential technologies needed for core site functions, such as shopping-cart and checkout operation, as well as optional analytics, personalization, and advertising technologies. These tools may store or access information on your browser or device.

If we enable AppLovin’s pixel, cookies, API, script, or another AppLovin integration on this website, we will provide a cookie banner or comparable consent mechanism that identifies AppLovin and the relevant technologies, explains their purpose, and collects and respects your choices. Non-essential technologies should be controlled according to the consent and privacy requirements applicable to your location. The store must have this mechanism operational before those integrations are activated where required; this policy text alone does not activate or configure it.

You may be able to manage choices through the store’s cookie-preference tool, where available, and through browser settings. Blocking certain technologies may affect some website functions. Where applicable law grants opt-out, access, correction, deletion, or other rights, you may also contact us using the details below.

Your privacy choices.

Depending on where you live and the applicable law, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information; to object to or restrict certain processing; to withdraw consent where processing is based on consent; or to opt out of certain sale, sharing, or targeted-advertising activities. We will review and respond to requests as required by applicable law.

To submit a request, email service@embervio.com with “Privacy Request” in the subject line and describe what you would like us to do. We may request reasonable information to verify your identity and protect against unauthorized disclosure. Where required, you may use an authorized agent or appeal a decision as permitted by law.

How long we keep information.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, recordkeeping, dispute resolution, security, and legal compliance. Retention periods vary by the type of information and the reason it was collected.

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No website, transmission, or storage system can be guaranteed to be completely secure.

Information may be processed across borders.

Our operating business is based in China, and our store serves customers in the United States and elsewhere. Depending on the service providers involved, information may be processed or stored in countries other than the country where you live. Where required, we take steps intended to provide an appropriate level of protection for cross-border transfers in accordance with applicable law.

Age considerations and policy updates.

Our online store is intended for a general shopping audience and is not directed to children. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, contact us so we can review the matter.

We may update this policy when our practices, technologies, or legal obligations change. The “Last updated” date at the top indicates when the current version was prepared. Material changes will be communicated through the store or other means where required.

Questions about privacy?

Contact service@embervio.com. For order-related requests, include your order number where relevant. Do not send passwords, full payment-card numbers, or security codes.