Shipping Policy
Clear expectations from payment confirmation to carrier delivery. The timelines below apply to standard U.S. orders unless a different estimate is shown during checkout or communicated for your order.
From checkout to your door.
Payment confirmed
Your order enters processing after successful payment confirmation. Please verify the shipping address and contact information at checkout.
Up to 7 business days
We generally prepare, verify, pack, and dispatch orders within 7 business days after payment confirmation.
10–15 business days in transit
Standard U.S. transit normally takes 10–15 business days after dispatch. This period is separate from processing.
Order preparation
Processing may include payment verification, order review, product preparation, packing, and handoff to the carrier. Business days generally exclude weekends and public holidays. If an unusual issue affects your order, contact service@embervio.com with your order number.
Transit estimates
After dispatch, standard U.S. delivery normally takes 10–15 business days. This is an estimate, not a promise of delivery on a particular date. Weather, public holidays, carrier disruptions, high-volume periods, customs or regulatory checks, address issues, and other events outside our reasonable control may extend transit.
Following your shipment
When tracking is available, it is generally provided after dispatch. Carrier systems may take time to register the first scan or show an update. If tracking remains unchanged for an unusual period, contact us with your order number and tracking reference.
Check your address before checkout
Please review your shipping address, apartment or unit number, ZIP code, and contact information carefully. If you discover an error, email us promptly. We will make reasonable efforts to help, but address changes cannot be guaranteed after fulfillment or carrier handoff.
Delayed, missing, or marked-delivered parcels
If a parcel is marked delivered but you cannot locate it, check the delivery area, parcel locker, building reception, household members, nearby secure locations, and carrier notes. If it remains missing, contact the carrier and Embervio™ support. For visible damage, an incorrect item, or missing contents, keep the packaging and take clear photographs before contacting us.
Some orders may arrive in separate packages where fulfillment or packaging arrangements require it. A split shipment does not necessarily mean an item is missing.
Company Details
Official customer-support and business details for delivery questions, address changes, and order concerns.